Key Features:
- Automatically generates schedules
- Up to 100 Agents per schedule
- Optimization for best coverage
- 15-minute intervals
- Multi-skill scheduling supported
- Calculates requirements with built-in Erlang
- Supports Phone, Workload and Chat
- Forecast & schedule 5 contact types
- 1 Multi-skill schedule code
- Schedule non-productive activities and absence
- Easy to implement, Excel-based!
- My Schedule page where agents can view personal schedule
