Key Features:

  • Automatically generates schedules
  • Up to 100 Agents per schedule
  • Optimization for best coverage
  • 15-minute intervals
  • Multi-skill scheduling supported
  • Calculates requirements with built-in Erlang
  • Supports Phone, Workload and Chat
  • Forecast & schedule 5 contact types
  • 1 Multi-skill schedule code
  • Schedule non-productive activities and absence
  • Easy to implement, Excel-based!
  • My Schedule page where agents can view personal schedule

Schedule generation for 1 week within minutes:


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